Experience & Service Design



Keeping my mind Fed

New design concepts are unlocked through the exposure to ideas, perspectives, experiences, concepts, and stories. Reading stretches my empathy and exposes me to new ideas and worlds I would otherwise not have access to. 

(Also, I keep forgetting what books I've read… this list is helping me out.)


on the nightstand:


Conversational Design
by Erika Hall

The first line got me. “How do we make digital systems feel less robotic and more real?” The idea being that she’s thinking of the whole system, not just about the text the chatbots use.




  • Code Girls - Liza Mundy

  • Man’s Search for Meaning - Viktor E. Frankl

  • Let’s Pretend This Never Happened - Jenny Lawson

  • Furiously Happy - Jenny Lawson

  • Wonder - R. J. Palacio

  • Washington Black - Esi Edugyan

  • Smoke Gets In Your Eyes - Caitlin Doughty

  • Stiff - Mary Roach

  • Becoming - Michelle Obama

  • Vacationland - John Hodgeman

  • Lovecraft Country - Matt Ruff

  • Mercies in Disguise - Gina Kolata

  • I’ll Be Gone In The Dark - Michelle McNamara

  • A Storm of Swords - George R. R. Martin

  • A Clash of Kings - George R. R. Martin

  • A Game of Thrones - George R. R. Martin


  • Rage Becomes Her: The Power of Women’s Anger - Soraya L. Chemaly

  • Sketching User Experiences - Bill Buxton

  • The First 90 Days - Michael Watkins

  • HBR’s 10 Must Reads on Leadership for Healthcare - HBR

  • How to Change your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence - Michael Pollan

  • Factfulness - Hans Rosling

  • Black Klansman - Ron Stallworth

  • Bad Blood: Secrets and Lies in a Silicon Valley Startup - John Carreyrou

  • Creativity Inc. - Ed Catmull

  • Watership Down - Richard Adams

  • The Subtle Art of Not Giving a F*ck - Mark Manson

  • First, Break all the Rules - Gallup

  • Bored and Brilliant - Manoush Zomorodi

  • Four and Twenty Blackbirds - Cherie Priest

  • Bad Feminist - Roxane Gay

  • Natural Causes - Barbara Ehrenreich

  • Who Fears Death - Nnedi Okorafor

  • The Girl Who Smiled Beads - Clemantine Wamariya

  • A Wrinkle In Time - Madeleine L'Engle

  • His Family - Ernest Poole

  • The Magnificent Ambersons - Booth Tarkington

  • Harry Potter and the Deathly Hallows - J. K. Rowling

  • Harry Potter and the Half-Blood Prince - J. K. Rowling

  • Doing Harm: The Truth About How Bad Medicine and Lazy Science Leave Women Dismissed, Misdiagnosed, and Sick - Maya Dusenbery

  • Harry Potter and the Order of the Phoenix - J. K. Rowling

  • Harry Potter and the Goblet of Fire - J. K. Rowling

  • Harry Potter and the Prisoner of Azkaban - J. K. Rowling

  • Harry Potter and the Chamber of Secrets - J. K. Rowling

  • Harry Potter and the Sorcerers Stone - J. K. Rowling

  • The Healing of America: A Global Quest for Better, Cheaper, and Fairer Health Care - T.R. Reid

  • The Age of Innocence - Edith Wharton

  • Pachinko - Min Jin Lee

  • Broadband - Claire L. Evans

  • Alice Adams - Booth Tarkington

  • Black Panther: A Nation Under our Feet, Book One - Ta-Nehisi Coates

  • Sing, Unburied, Sing - Jesmyn Ward

  • A Gentleman in Moscow - Amor Towles

  • The Power - Naomi Alderman

  • The Fifth Season - N. K. Jemisin

  • The Obelisk Gate - N. K. Jemisin

  • The Stone Sky - N. K. Jemisin

  • Dune - Frank Herbert

  • Men Explain Things To Me - Rebecca Solnit