Experience & Service Design


Keeping my mind Fed

New design concepts are unlocked through the exposure to ideas, perspectives, experiences, concepts, and stories. Reading stretches my empathy and exposes me to new ideas and worlds I would otherwise not have access to. (Also, I keep forgetting what books I've read… this list is helping me out.)

on the nightstand


Capital in The Twenty-First Century
by Thomas Piketty

Elizabeth Warren recommended this as one of three foundational books in her life. I had read the other two (Evicted and $2.00 a Day) and found both fabulous, so here I am diving headlong into the capitalism deep end.


Player Piano
by Kurt Vonnegut

My mom said this was one of her favorite books that she read for her bookclub this year.





  • Hooked - Nyr Eyal

  • The Color of Water - James McBride

  • News of The World - Paulette Jiles

  • Feminism for the 99%: A Manifesto - Cinzia Arruzza, Tithi Bhattacharya, and Nancy Fraser

  • The Captured - Scott Zesch

  • Under the Banner of Heaven - Jon Krakauer

  • The Second Mountain - David Brooks

  • Killers of the Flower Moon: The Osage Murders and the Birth of the FBI - David Grann

  • User Story Mapping - Jeff Patton & Peter Economy

  • Educated - Tara Westover

  • Talking to my Daughter about the Economy or How Capitalism Works - And How It Fails - Yanis Varoufakis

  • Inspired: How to Create Tech Products Customers Love - Marty Cagan

  • What Color is Your Parachute - Richard N. Bolles

  • Behind the Beautiful Forevers - Katherine Boo

  • The Goldfinch - Donna Tartt

  • Lincoln in the Bardo - George Saunders

  • Conversational Design - Erika Hall

  • Born a Crime - Trevor Noah

  • Outlander - Diana Gabaldon

  • Code Girls - Liza Mundy

  • Man’s Search for Meaning - Viktor E. Frankl

  • Let’s Pretend This Never Happened - Jenny Lawson

  • Furiously Happy - Jenny Lawson

  • Wonder - R. J. Palacio

  • Washington Black - Esi Edugyan

  • Smoke Gets In Your Eyes - Caitlin Doughty

  • Stiff - Mary Roach

  • Becoming - Michelle Obama

  • Vacationland - John Hodgeman

  • Lovecraft Country - Matt Ruff

  • Mercies in Disguise - Gina Kolata

  • I’ll Be Gone In The Dark - Michelle McNamara

  • A Storm of Swords - George R. R. Martin

  • A Clash of Kings - George R. R. Martin

  • A Game of Thrones - George R. R. Martin


  • Rage Becomes Her: The Power of Women’s Anger - Soraya L. Chemaly

  • Sketching User Experiences - Bill Buxton

  • The First 90 Days - Michael Watkins

  • HBR’s 10 Must Reads on Leadership for Healthcare - HBR

  • How to Change your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence - Michael Pollan

  • Factfulness - Hans Rosling

  • Black Klansman - Ron Stallworth

  • Bad Blood: Secrets and Lies in a Silicon Valley Startup - John Carreyrou

  • Creativity Inc. - Ed Catmull

  • Watership Down - Richard Adams

  • The Subtle Art of Not Giving a F*ck - Mark Manson

  • First, Break all the Rules - Gallup

  • Bored and Brilliant - Manoush Zomorodi

  • Four and Twenty Blackbirds - Cherie Priest

  • Bad Feminist - Roxane Gay

  • Natural Causes - Barbara Ehrenreich

  • Who Fears Death - Nnedi Okorafor

  • The Girl Who Smiled Beads - Clemantine Wamariya

  • A Wrinkle In Time - Madeleine L'Engle

  • His Family - Ernest Poole

  • The Magnificent Ambersons - Booth Tarkington

  • Harry Potter and the Deathly Hallows - J. K. Rowling

  • Harry Potter and the Half-Blood Prince - J. K. Rowling

  • Doing Harm: The Truth About How Bad Medicine and Lazy Science Leave Women Dismissed, Misdiagnosed, and Sick - Maya Dusenbery

  • Harry Potter and the Order of the Phoenix - J. K. Rowling

  • Harry Potter and the Goblet of Fire - J. K. Rowling

  • Harry Potter and the Prisoner of Azkaban - J. K. Rowling

  • Harry Potter and the Chamber of Secrets - J. K. Rowling

  • Harry Potter and the Sorcerers Stone - J. K. Rowling

  • The Healing of America: A Global Quest for Better, Cheaper, and Fairer Health Care - T.R. Reid

  • The Age of Innocence - Edith Wharton

  • Pachinko - Min Jin Lee

  • Broadband - Claire L. Evans

  • Alice Adams - Booth Tarkington

  • Black Panther: A Nation Under our Feet, Book One - Ta-Nehisi Coates

  • Sing, Unburied, Sing - Jesmyn Ward

  • A Gentleman in Moscow - Amor Towles

  • The Power - Naomi Alderman

  • The Fifth Season - N. K. Jemisin

  • The Obelisk Gate - N. K. Jemisin

  • The Stone Sky - N. K. Jemisin

  • Dune - Frank Herbert

  • Men Explain Things To Me - Rebecca Solnit