I was raised in metro Detroit, formed in libraries and science museums, brought up to always be looking for answers by understanding how things work. I use that same curiosity instilled in me as a child to approach problems through a nonjudgmental, context based lens. With deep respect for those who have attempted solutions before me, I learn from others' experiences and through my own experimentation.
Enhancing product value by leading an initiative to align MultiScale’s design system and branding to be WCAG compliant
Established a new UX + Developer collaboration process built from the principles of Agile to improve velocity & team cohesion
Ran in-hospital user studies to uncover service opportunities for MultiScale, mapping them in service blueprints
Enhancing product value by leading an initiative to align MultiScale’s design system and branding to be WCAG compliant
Established a new UX + Developer collaboration process built from the principles of Agile to improve velocity & team cohesion
Ran in-hospital user studies to uncover service opportunities for MultiScale, mapping them in service blueprints
Enhancing product value by leading an initiative to align MultiScale’s design system and branding to be WCAG compliant
Established a new UX + Developer collaboration process built from the principles of Agile to improve velocity & team cohesion
Ran in-hospital user studies to uncover service opportunities for MultiScale, mapping them in service blueprints
Launched three new services on the Express Care Platform: scheduling for retail clinic visits, on-demand virtual visits, and patient accounts tied to medical records
Redesigned Swedish’s provider directory (an affiliate of PSJH), resulting in increased patient search success from 48% to 57%, and increased online appointment booking by 42% in three months
Lead on designing & documenting the PSJH Design System; establishing a common visual language across all web and native app products
Lead of Women@DI, providing skill building workshops and awareness campaigns to combat gender inequality in the workforce
Implemented a UX research protocol that included processes for conducting ethnographic observations, contextual interviewing, developing personas, journey mapping, and the synthesis of research
Co-developed and documented a design system for ensuring visual and experience alignment across patient and provider touchpoints
Responsible for planning and executing five major sales events leading to over $7 billion in new airplane sales
Established project scopes, schedules, & budgets, managed team & client dynamics, designed communication assets, and lead creative reviews
Primary design work focused on future concept envisioning (2020 - 2050) to enable backcasting for future travel experience roadmaps
Additional design work included engineering ready design releases, low and high fidelity prototyping for user studies, and facilitation of co-creation workshops
